Agenda – RPA in SSC Conference

Agenda
RPA in SSC 1-day Conference – Budapest
Tuesday 2 October 2018

08:15 – 08:50

Registration

08:50 – 09:00

Opening Remarks
Mark Collinge, Global Process Owner for P2P, AkzoNobel, The Netherlands

09:00 – 09:30

STANDARDIZATION FIRST – RIGHT FIT AND PROCESS SELECTION
Internal Capability Assessment, Thorough Process Mapping and Identification to Lay Down the Foundations for Robotic Automation that Delivers on Expectations

  • Concrete identification and prioritization of your highly repetitive processes to maximize chances of success of automation
  • Preparation for proof of concept, vendor selection, lessons learned from pilot project
  • Capability building, training and change management: Anticipating the big bang that will affect your basic transactional activities and more
  • Successful PoC, what’s next? How to start to build RPA Centre of Excellence

Szymon Kowalik, Finance Manager, Motorola Solutions Systems, Poland

09:30 – 10:00

THE COST AND RoI CALCULATION OF RPA
The Myth of Quick Hits and Fast RoI: Re-Aligning the Bottom Line Expectations of RPA to the Reality of Costs Involved and Develop Robust and Efficient Systems in the Long Run

  • Quick RoI through automation of already standardized processes to prepare for more complex projects
  • Investment, vendor relationship management, maintenance and capability building: Why the estimated cost of complexity of RPA goes beyond IT issues and technology integration
  • Establishing tracking systems and KPIs to assess your “operational FTE savings” vs. “additional RPA experts costs”
  • Time for delivery: Dear Boss, let me explain to you why we are making you wait on this complex end-to-end robotics project

Tomasz Owsiak, Global Shared Services Manager, Jacobs Engineering, Poland

10:00 – 10:20

Speed Networking Session
20-minute ice-breaker to get in touch with your fellow colleagues from various organizations, discuss challenges and exchange business cards… Of which you’ll need plenty!

10:20 – 10:45

Morning Break and Networking

10:45 – 11:15

WHEN ROBOTS MEET PEOPLE
Dealing with the Explosive Combo of Specialists Shortage, Mindset Change, Adoption Reluctance, Scepticism and Capability Gap to Lead Successful RPA Projects

  • Who should be part of your RPA team?
  • People cost and mindset change: Process ownership transfer and “re-responsibilization” of impacted employees to adapt to robotics
  • Fighting against the confidence erosion that follows early stage RPA programs that fail to deliver: Experience sharing and lessons learnt to be part of a marching revolution
  • Experts wanted: Setting-up your own internal trainings as an answer to the needs that the labor market cannot possibly fulfil at the moment
  • RPA / AI-related jobs of tomorrow probably do not exist today – how businesses can prepare the post-integration stage to build a sustainable robotic strategy

Michal Hudec, Manager RPA & Software Development, Adient, Slovakia

11:15 – 11:45

Q&A PANEL #1
Half-an-hour discussion with the speakers to deepen the 3 topics covered during the presentations

11:45 – 12:15

SETTING-UP IS GOOD, SCALING-UP IS KEY
Scalability is THE Main Challenge: How to Standardize and Align Processes at Enterprise Level to Maximize Chances of Success of Global RPA Roll-Outs

  • Legacy of old, non-standardized systems in place and difficult integration of complex automation programs that deliver on expectations
  • Strategic and socio-political challenges of scaling-up RPA programs: Can it be reliable, cost efficient and cash generating in the same time?
  • Scaling down first to faster scale up after? The steep slope towards scaled-up RPA CoEs: Inexperience, low maturity and limited market “offerings” when dealing with complex projects
  • The maintenance and sustainability issue: Who to take care of the program after the “go live”?

Stela Kraeva, NoCC Transformation Finance Project Manager, AB InBev, Czech Republic

12:15 – 13:15

Lunch Break and Networking

13:15 – 13:45

RPA PROGRAMS’ GOVERNANCE STRUCTURE
Who is Responsible for (and the Owner of) the Shiny New Toy? Setting-up Clear Governance Framework to Ensure Continuity, Efficiency and Concrete Business Outcomes of RPA

  • In-house development or external support: Long-term goals evaluation, strategic framework and process ownership for maximum efficiency
  • RPA is new for both business and IT: Who should be in charge and what are the pros and cons of different IT-owned vs. business-owned governance models?
  • Educating business leaders and coaching sponsors to bring clarity on the changes occurring with RPA and manage expectations
  • Importance of constant and streamlined communication challenges, needs and changes within the organization to encourage buy-in and deliver on objectives

Rahul Malhotra, Head of Service Delivery, Avis Budget Group Business Support Center, Hungary

13:45 – 14:15

SSCs IN THE DRIVER SEAT FOR GLOBAL AUTOMATION PROGRAMS ROLL-OUT
How to Become a Robotic CoE to Drive the After-RPA: Cognitive Robotics, AI and Virtual Assistance to Improve Delivery and Enhance Customer Experience

  • The next steps to RPA are already here: better understanding and business application of artificial intelligence and machine learning to clearly move into tomorrow’s automation
  • RPA is for back office, virtual assistance and AI are for customer experience: How can SSCs become robotics CoEs in charge of global roll-out of intelligent automation
  • Challenges faced in channeling the capabilities of intelligent automation: How to predict scenarios and render the technology truly cognitive
  • Education, infrastructure and ingenuity: The CEE region’s magic combo at stake to lead the charge in RPA adoption and strengthen its leading near-shoring role internationally

Pál Berzéthy, Head of Global Services Processes and Robotics, Nokia, Hungary

14:15 – 14:45

Q&A PANEL #2
Half-an-hour discussion with the speakers to deepen the 3 topics covered during the presentations

14:45 – 15:15

Afternoon Break and Networking

15:15 – 16:15

ROUND-TABLE DISCUSSIONS
1-hour session in groups of 6-8 people to deepen the topic of your choice (to be picked from the most crucial challenges faced by SSC operators when dealing with RPA)
The round-tables discussions will run from 3.15 pm until 4.15 pm.

TOPICS:

  • 1/ RPA and the foreseeable long-term impacts on your organization: Expectations, costs, capability gap and new mindset
  • 2/ RPA programs that deliver: Pitfalls, timeframe and RoI calculation
  • 3/ IA, AI, chatbots, machine learning: What is coming up and how to ramp up your automation / robotization activities
  • 4/ Re-skilling people whose jobs will be taken care of by RPA and further automation
  • 5/ Internal buy-in and promotion: How to get non-IT people engaged into RPA development

16:15

End of the Conference

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